Terms & Conditions

Terms and Conditions

 

1.Installation Work:

(a) All electrical installation work will comply with BS7671 and any amendments in force at the time of the works.

(b) All electrical installation work will comply with applicable Building Regulations in force at the time of the works.

(c) Electrical Installation and Minor Works certificates and Building Regulations notifications issued by Croft Electrical cover only those works installed by Croft Electrical.

(d) Where work is to extend or modify existing circuits, costs quoted assume existing circuits are safe and in adequate condition. Any works required to bring these circuits up to standard will be at additional cost.

(e) No addition or alteration will be carried out to rubber insulated (VIR) or lead sheathed cables

(f) Where carpet or floor coverings require lifting, best endeavours will be made to avoid damage and to refit to an acceptable standard. However, employing a specialist fitter may be required to affect a fully satisfactory reinstatement.

(g) Unless agreed beforehand, chases to walls, etc will be left unfilled. Final finishing of skim coat plaster and final decoration is excluded.

(h) We will endeavour to undertake installation work to a clean standard. However, some additional vacuuming and cleaning down of surfaces should be expected afterwards. Any equipment susceptible to damage from dust (e.g. video or computer equipment) must be removed from the work area prior to arrival.

(i) In the event the works are not competed on time due to unforeseen circumstances on the clients side, and or delays by other trades, payment may be requested for the works carried out up to the date in question, and any additional time and materials required will be at an additional cost.

 

2.New Consumer Units:

(a) A test of the installation is always recommended prior to replacing your consumer unit (fuse board) to establish any underlying faults. A consumer unit replacement contains safer and more sensitive protective devices which may trip with existing faults where the old style fuses may not. Any works required to rectify any existing faults will be charged as an additional cost.

(b) It may be necessary to upgrade or install new main services bonding to water, gas, or oil supplies. This is especially common on properties built during or prior to the early 1970s these are at additional cost unless agreed otherwise beforehand.

3.Electrical Safety Checks:

(a) We must have full access to the Consumer unit (fuse board); any obstructions must be removed prior to the test.

(b) PAYG meters must have enough credit for us to conduct the test.

(c) Any damaged fixed fittings must be identified prior to the test; broken light switches, cracked sockets etc.

(d) All sensitive equipment must be unplugged prior to the test.

(e) If at any point we believe the installation/site to be unsafe for us to continue with testing/inspection we will stop working and discuss with the client the remedial action required to enable us to continue.

 

4.Exclusions:

(a) Whilst we try to be as helpful as possible and will generally do some limited moving to create access, the clearing and / or moving of furniture and other large items blocking access to work areas are not included within the quote. If we are unable to proceed with a job due to access restrictions our minimum charge will be payable for attendance.

(b) Whilst we will try and ensure that electrical items are plugged back in and in working order before we leave the premises, we will not be held responsible for any losses due to any electrical item not being plugged back in and / or switched on.

(c) Removal from site and disposal of rubble, materials, general waste and packaging is not included. We may, at their discretion, remove old fittings and wiring for responsible disposal.

 

5.Pricing:

(a) Our prices assume continuous and unhindered access to the site by prior arrangement with the client.

(b) Fixed price quotes will be given whenever possible. If it is not possible to give a fixed quote, an estimate of cost will be given which may be subject to change.

(c) Unless stated otherwise, the costs given assume standard working hours between 08:00hrs – 17:00hrs Monday to Friday and 09:00hrs – 14:00hrs Saturday. Work required by the client outside these hours may attract premium rates although we will try and be flexible.

(d) Additional work not covered in stated costs will attract an additional charge for both time and materials.

(e) Quotes are valid for 30 days from the date of the issue.

(f) Upon accepting our quote or estimate, you are accepting these terms and conditions.

(g) Any cancellations made less than 48 hours prior to the booking date will be charged with a cancellation fee of £50+VAT

 

6.Risk and Title of Goods:

(a) The risk in all goods supplied shall pass to the Client upon delivery.

(b) All goods supplied shall remain the property of Croft Electrical until all sums due have been paid in full.

 

7.Warranty:

(a) Croft Electrical warrants its installation work to be defect free for a period of 2 years from the invoice date. Cover does not extend to goods supplied by others, physical damage, wilful misuse or instances where the installation has been altered or tampered with by third parties. The warranty also excludes fair wear and tear, lamps (bulbs), fuses or other consumables.

(b) Where projects involve works by third party trades, any damage to the electrical installation by third parties shall remain the responsibility of the client. Any rectification costs must be paid by the client prior to commencement of second fix. Recovery of such costs from any third party shall be the clients responsibility.

 

8.Payment:

(a) Unless agreed in writing payment in full should be made on completion of the specified works.

(b) Larger projects may require a booking deposit of 20% of the total cost to secure a date and time for the work to be undertaken (where this is required it will be indicated on the quote or estimate).

(c) Where projects involve separate first and second fix works, part payment will be due on completion of first fix.

(d) Payment is accepted by cash, bank transfer or debit / credit card. We no longer accept payment by cheque.

(e) In the event of late or non-payment. The customer shall be liable to pay all costs, fees, disbursements and charges incurred by Croft Electrical in the recovery of any unpaid invoices regardless of the claim.

(f) In the event of any non-payment Croft Electrical reserve the right to instruct an independent debt recovery agent to recover the debt and their additional costs will be payable by the client.